- Answers hours, prices and policies from your pages and your typed rules.
- Books the next appointment or drop-off: a day and time, read back.
- Takes the specifics of a problem it cannot solve on the phone, so nobody has to call back for basics.
- Never promises a finish time, a diagnosis or a refund beyond the policy you wrote down.
- Emails you a summary after every call.
Roles · Service & support
Customers you already have, looked after on the first ring.
Hours, status, prices, policies, and the next appointment, answered from your own pages and your rules. When a problem needs a person, it takes the specifics once and says who will follow up and when.
What you get after the call
Drop-off booked · brake grinding · Friday 8:00 am
2018 SUV, grinding when braking, worse at low speed, no warning lights. Booked a Friday 8:00 am drop-off from the shop's bay rules. Needs a ride to work; the agent read the shuttle policy.
- Brake inspection Friday 8:00 am
- Shuttle at drop-off
An example. The names and numbers are invented; the shape is what every call produces.
An AI customer service phone agent for the customers you already have
Status calls and hours questions tie up the people who should be doing the work. An AI customer service phone agent has to answer from your own policies and know when to hand off. This one answers hours, prices and status from what you gave it, books the next appointment, and takes the specifics once when a person has to follow up.
- "Can I take the name the account is under?"
- "What is happening, in your words?"
- "When did it start?"
- "Would Monday at 8 work for a drop-off?"
One question at a time. Numbers read back.
- An answer from your own policies
- A booked appointment with the day and time
- A message with the specifics and who will follow up
And always: a written summary in your inbox.
Where it fits
Industries that use service & support.
Auto repair & body shops
Service advisor
Hours, prices, what a diagnostic costs, and the status call that ends with the advisor ringing back.
See auto repair →Car dealersService desk
Hours, status, prices and policies for customers who already bought from you.
See car dealers →RV & powersportsService desk
Hours, prices and policies for owners who bought from you, and a message to the shop about a repair in progress.
See rv & powersports →Hotels & vacation rentalsGuest services
Late check-out, parking, breakfast hours and a guest's question, with the room number noted for the desk.
See hotels & rentals →Health clubs & gymsClass & schedule desk
Class times, hours, the holiday schedule, and freeze or cancel questions for current members.
See gyms →Insurance agenciesPolicy service & claims
Takes a change request or the first details of a claim, reads your service instructions, and notes what an agent has to do.
See insurance →Hear it
A call of the same kind.
Service
Service hours and a Sunday question
Knows the hours, books Monday instead, takes the plate number.
0:42
Questions
Straight answers.
What happens when it does not know the answer?
It says so, tells the caller someone will follow up, and writes the question down. Every question it could not answer is in one list on your desk, so you can add the fact once. It never invents a price, an hour, a stock number or a policy.
Can it book appointments?
Yes. It offers the nearest times from the windows you set, takes the day and time, reads it back, and records the booking with the caller's name and number. The booking lands in your inbox and on your desk. It does not yet write to Google or Outlook calendars, so your team confirms it in whatever you use today.
Can it put a caller through to a person?
Yes. When a caller is ready, the agent rings a person on their mobile and connects them. You choose who: one person, a team that takes turns, or a schedule by day and time with a fallback. If nobody picks up, the agent takes the caller's name and number and promises a call back.
Does it pretend to be human?
No. It speaks as your business and says it is an AI whenever anyone asks. People are more helpful when they know.
An AI sales agent on your phone line, by this afternoon.
Pick your industry, pick a voice, upload what it knows. From $79 a month, month to month.