The plans you accept, your treatments, and the prices you are willing to say on the phone, as a CSV or typed in.
Industries · Dental practices
Every call about a tooth, answered while the front desk is with a patient.
The agent answers your practice's line, takes the new patient's details and insurance, books the appointment within the hours you gave it, and gets a message to the right chair. It gives no dental advice. A chipped tooth at 7 pm becomes a booking, not a voicemail.
Made for: General dentistry practices · Pediatric and family dental offices · Orthodontists and oral surgeons · Cosmetic and implant practices
What you get after the call
Appointment booked · chipped front tooth · Tue 8:00 am
Chipped a front tooth at dinner and wanted to be seen as soon as possible. The agent asked what happened and whether he was in pain, took his name, date of birth, and insurance, a plan on the accepted list, and gave no advice about the tooth. Sam asked for the first slot Tuesday; booked for 8:00 am, read back, and told him to bring his ID and his insurance card.
- Put Sam Okafor on the schedule for Tuesday at 8:00 am as a new patient in pain
An example. The names and numbers are invented; the shape is what every call produces.
An AI receptionist for dentists
An answering service says the office opens at eight and takes a number. An AI receptionist for dentists has to know which plans you take, what a new patient needs to bring, and what a cleaning costs if you want it said. This one does. It takes the intake once, books the appointment, and gives no advice. The chipped tooth gets a time, and your desk gets the note.
Sound familiar
- The phone rings while the front desk is checking a patient out.
- A chipped tooth at 7 pm that goes to voicemail and then to another office.
- "Do you take my insurance?" asked all day, with the same five plans.
- New patient forms explained ten times a day.
What the agent does on the line
- Answers as your practice, by name, within two seconds.
- Gives no dental advice. It collects the facts and books a person.
- Takes new patient intake: name, date of birth, insurance, what is going on, and how they found you.
- Answers "do you take my insurance" from the plans you typed in, and says the office will confirm when a plan is not on the list.
- Books the appointment: a day and time within your hours, read back, with what to bring, for the desk to put on the schedule.
- Puts a patient who asks for a person through to the staff member you choose, by your schedule, and emails you a summary after every call.
What to give it
What it knows about dental practices.
Your website's services, team, and new patient pages, re-read every day.
Hours, your new patient policy, your cancellation fee, and what to bring to a first visit.
Rules you give it in the dialogue, like "a knocked-out tooth goes straight to Dr. Chen's mobile".
Roles
The jobs it can take for dental.
One role per line. Two jobs, two agents, one desk.
Answers the line, routes the call to scheduling, insurance, a message for the dentist, or a person, and never guesses.
Takes a day and time within your hours, reads it back, and sends it to the desk to put on the schedule.
Takes the new patient's details, insurance, and what is going on, for the desk to finish once.
Answers which plans you take from your list, says the office will confirm the rest, and takes a message for billing.
Hear it
A call of the same kind.
Intake
A new patient with a chipped tooth
Insurance, the earliest opening, what to bring.
Recording coming
Questions from dental practices
Straight answers.
How does it know my inventory, my prices and my hours?
You give it three things. A spreadsheet, exported from your system as a CSV, with up to two thousand rows; it recognises the columns by name. Up to twenty pages from your own website, which it reads when you add them and re-reads every day. And typed policies: hours, financing, cancellation, anything you would tell a new hire. You can also tell it things in the dialogue, and each one becomes a standing rule.
What happens when it does not know the answer?
It says so, tells the caller someone will follow up, and writes the question down. Every question it could not answer is in one list on your desk, so you can add the fact once. It never invents a price, an hour, a stock number or a policy.
Can it book appointments?
Yes. It offers the nearest times from the windows you set, takes the day and time, reads it back, and records the booking with the caller's name and number. The booking lands in your inbox and on your desk. It does not yet write to Google or Outlook calendars, so your team confirms it in whatever you use today.
Can it put a caller through to a person?
Yes. When a caller is ready, the agent rings a person on their mobile and connects them. You choose who: one person, a team that takes turns, or a schedule by day and time with a fallback. If nobody picks up, the agent takes the caller's name and number and promises a call back.
Can it take a card or a deposit?
No. The agent never reads out or takes a card number, and never agrees to a charge. Payments stay in the tools you use today. A booking or a lead is the most it commits you to.
Give dental a line that knows the business.
Pick your industry, pick a voice, upload what it knows. From $79 a month, month to month.